I. General Provisions
1 This Shipping Information specifies the terms and conditions for shipping orders placed by the Rytm Box online store, operated by COMPANY NAME HERE, NUMBER: HERE, NUMBER: HERE, with its registered office at ADDRESS HERE.
2 The store ships within Poland, European countries, and Ukraine.
3 All orders are shipped via courier.
II. Shipping Costs
1 Shipping costs within Poland are PLN 40.
2 Shipping costs to European countries and Ukraine are PLN 90.
3 Orders over PLN 1,750 are shipped free of charge, regardless of the country of delivery.
III. Processing and Delivery Times
1 Orders are usually prepared for shipping within 1-3 business days of receiving payment or order confirmation.
2 Approximate delivery times:
◦ Poland: 2-5 business days,
◦ Europe: 4-10 business days,
◦ Ukraine: 5-14 business days.
3. Delivery times may change due to reasons beyond the Store's control (e.g., carrier delays, weather conditions, customs procedures).
IV. International Delivery
1. Shipments to European Union countries are shipped internationally without the need for customs clearance.
2. Shipments to Ukraine may be subject to customs inspection - delivery times may be extended.
3. The Store is not responsible for any customs or tax fees incurred by the recipient.
V. Order Status and Tracking
1. After shipping, the Customer will receive an email with the tracking number.
2. The shipment status can be checked on the website of the carrier indicated in the email.
3. If there are any problems with delivery, please contact us: HERE EMAIL.
VI. Shipment Damage
1. If you notice damage to the packaging upon receipt, please complete a damage report in the presence of the courier.
2. This does not affect the ability to file a complaint with the Seller, but does expedite its processing.
VII. Pickup
1 The store does not offer pick-up unless specifically stated on the website in the future.
VIII. Contact regarding delivery
Any questions regarding shipping can be directed to: Email: HERE Email: HERE Phone: HERE Phone number:
RETURN:
I. General Provisions
1 This Returns and Complaints Policy specifies the rules for withdrawal from the contract, making returns, and filing and processing complaints in the Rytm Box online store, operated by HERE COMPANY NAME, NUMBER OF TAXES: HERE NUMBER OF TAXES, address: HERE ADDRESS (hereinafter referred to as the "Seller").
2 This document applies to Consumers and Entrepreneurs using the Store.
II. Returns - Withdrawal from the Contract
1. Right of Withdrawal
1. Consumers have the right to withdraw from a distance contract within 14 days of receiving the Product, without giving any reason.
2. To exercise the right of withdrawal, please submit a declaration by email to the following address: HERE E-MAIL.
2. Product Return Conditions
1. The product must be returned intact, in its original or carefully secured packaging, with all accessories. 2 The Customer is responsible for any diminished value of the Product resulting from use beyond what is necessary to establish its nature, characteristics, and functioning.
3 The Customer is responsible for the cost of returning the Product.
3. Refund
1 Refunds will be made within 14 days of receipt of the Product by the Seller.
2 Refunds will be made using the same payment method used for purchase, unless the Customer agrees to a different method.
III. Complaints - Warranty and Guarantee
1. Warranty
1 The Seller is responsible for the conformity of the Product with the contract in accordance with applicable law.
2 If the Product does not conform to the contract, the Customer may request:
◦ repair,
◦ replacement,
◦ price reduction,
◦ withdrawal from the contract (if the defect is significant). 3. Complaints should be submitted by email to the following address: HERE EMAIL, providing:
◦ Name and surname: HERE NAME AND SURNAME,
◦ Order number,
◦ Description of the defect,
◦ Photos or video footage (optional).
2. Response Time
1. Complaints will be reviewed within 14 days of receipt.
2. Failure to respond within this timeframe means the complaint has been accepted in accordance with law.
3. Warranty
1. Products may be covered by a manufacturer's warranty, if one is granted.
2. Warranty information is included in the Product description or the documentation included with the shipment.
3. The warranty is independent of the statutory warranty.
IV. Damage during Transport
1. If damage to the shipment is detected, please complete a damage report in the presence of the courier.
2. This report facilitates and speeds up the transport complaint process.
3. Damage to the shipment does not exclude the right to file a complaint under general terms.
V. Return of Unclaimed Products
1. If the shipment is not collected and is returned to the sender, the Seller may charge the Customer for the return shipping costs.
2. Reshipment will be made after payment of the reshipment costs.
VI. Contact Details for Returns and Complaints
Rytm Box
COMPANY NAME HERE
Returns Address: HERE
E-MAIL ADDRESS: HERE
Telephone Number: HERE
TELEPHONE NUMBER