FAQ

1. How long does delivery take?

We typically ship orders within 1-3 business days of payment confirmation. Delivery times are approximately:
• Poland: 2-5 business days,
• Europe: 4-10 business days,
• Ukraine: 5-14 business days.
The exact time depends on the carrier and the delivery country.

2. Can I return a purchased product?

Yes. Consumers have the right to return a product within 14 days of the order delivery date. The product must be returned undamaged and with all accessories. To initiate the return process, please contact us: rytmboxpl@outlook.com.

3. What should I do if the product is damaged or not working?

In this case, you can file a complaint. Send a message to rytmboxpl@outlook.com with your order number, a description of the fault, and—if possible—photos or video footage. We process complaints within 14 days.

4. Do you offer free shipping?

Yes. Orders worth over PLN 1,750 are shipped free of charge – regardless of the delivery country (Poland, Europe, Ukraine).